Privacy policy
Privacy Policy
Last updated: July 1, 2026
LALEH, operated by MA HERBAL PRODUCTS LTD, manages this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a complete shopping experience (the "Services").
LALEH is powered by Shopify, which enables us to provide these Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information is collected, used, and disclosed.
Personal Information We Collect or Process
The term "personal information" refers to information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include anonymous information or information that has been de-identified so that it can no longer reasonably be associated with you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:
- Contact Information, including your name, address, billing address, shipping address, telephone number, and email address.
- Financial Information, including credit card and debit card numbers, financial account information, payment card details, payment method, payment confirmations, transaction information, and other payment-related details.
- Account Information, including your username, password, security questions, preferences, and account settings.
- Transaction Information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
- Communications with Us, including information you provide when contacting us, such as customer support requests or other communications.
- Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage Information, including information about how and when you access, browse, or otherwise interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including information collected from your device when you use our products or services, visit our websites, or through cookies and similar technologies.
- From our service providers, including where they provide technology or services on our behalf and collect or process your personal information for us.
- From our business partners and other third parties.
How We Use Your Personal Information
Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services, including:
- fulfilling our contract with you;
- processing your payments;
- fulfilling your orders;
- maintaining your preferences and product interests;
- sending account-related notifications;
- processing purchases, returns, exchanges, and other transactions;
- creating, maintaining, and managing your account;
- arranging shipping and delivery;
- facilitating returns and exchanges;
- enabling you to post product reviews; and
- providing you with a personalized shopping experience, including recommending products based on your purchases, browsing activity, and preferences.
This may include using your personal information to improve and further personalize the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or postal mail, and displaying advertisements for products or services on our website or on third-party websites.
These advertisements may be based on products you have viewed, purchased, added to your cart, or other interactions you have had with our Services.
Security and Fraud Prevention
We use your personal information to verify your identity, provide a secure shopping and payment experience, detect, investigate, and prevent fraudulent, unlawful, malicious, or unsafe activities, protect public safety, and secure our Services.
If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other account credentials with anyone.
Communicating with You
We use your personal information to provide customer support, communicate with you, respond to your inquiries, and maintain our business relationship with you.
Legal Compliance
We use your personal information where necessary to comply with applicable laws, respond to valid legal requests from courts, law enforcement agencies, or government authorities, investigate or participate in legal proceedings or disputes, and enforce or investigate potential violations of our Terms of Service or other policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes consistent with this Privacy Policy.
These circumstances include:
- Shopify, service providers, and third-party vendors that perform services on our behalf, including IT services, payment processing, data analytics, customer support, cloud hosting, order fulfillment, and shipping.
- Marketing partners and advertising providers, who help us deliver marketing communications and personalized advertising. For example, we use Shopify to support personalized advertising through third-party services based on your interactions with our store and other merchants. These partners process your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of sharing information for targeted advertising.
- Third parties at your direction or with your consent, such as shipping providers or when you choose to use social media widgets or login integrations.
- Our affiliates and companies within our corporate group.
- Business transactions, including mergers, acquisitions, restructuring, bankruptcy, or the sale of assets, and where required to comply with applicable laws, legal proceedings, court orders, subpoenas, search warrants, or similar legal requests, to enforce our Terms or policies, or to protect our rights, our Services, or the rights and safety of our users and others.
Shopify's Role
Our Services are powered by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve its platform.
Information you submit through the Services may be transferred to and shared with Shopify and third parties located in countries other than your country of residence, where necessary to provide and improve the Services.
In addition, to help us operate, improve, and grow our business, we use certain enhanced Shopify features that combine information from your interactions with our store, other Shopify merchants, and Shopify itself.
For these enhanced features, Shopify may process personal information relating to your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your privacy rights relating to such processing.
To learn more about how Shopify uses your personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy and, where available in your region, visit the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not owned or controlled by us, you should review that website's privacy policy, security practices, and terms of use.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites.
Information that you choose to share in public or semi-public areas, including through third-party social media platforms, may be visible to other users of those platforms and to other users of our Services, without restriction on its further use by us or by third parties.
The inclusion of third-party links within our Services does not imply our endorsement of those websites, their content, or their operators, unless expressly stated otherwise.
Information Relating to Children
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction.
If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that such information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security system is completely secure or impenetrable, and we cannot guarantee the absolute security of your information.
Additionally, information transmitted to us over the internet may not always be secure while in transit. We recommend that you do not use unsecured communication channels to send sensitive or confidential information.
The length of time we retain your personal information depends on various factors, including whether we require the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights and Choices
Depending on your country of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. Where permitted by law, we may decline your request.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Deletion
You may have the right to request that we delete your personal information.
Right to Rectification
You may have the right to request that inaccurate or incomplete personal information be corrected.
Right to Data Portability
You may have the right to receive a copy of your personal information in a portable format and, where applicable, request that it be transferred to another organization.
Managing Marketing Communications
We may send you promotional emails from time to time. You can opt out of receiving these communications at any time by clicking the "Unsubscribe" link included in our emails.
Please note that even if you opt out of marketing communications, we may still send you non-promotional emails relating to your account or your orders.
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to applicable legal exceptions and limitations, you may also have the following rights:
Right to Object or Restrict Processing
You may request that we stop or restrict the processing of your personal information for certain purposes.
Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.
You may exercise any of these rights where available through the Services or by contacting us using the contact details provided below.
To learn more about how Shopify processes your personal information and the privacy rights that may be available to you, including rights relating to information processed directly by Shopify, please visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising any of your privacy rights.
Before processing your request, we may need to verify your identity, as permitted or required by applicable law.
Where permitted by law, you may authorize another person to submit a request on your behalf. Before accepting such a request, we may require proof of authorization and may also ask you to verify your identity directly with us.
We will respond to your request within the timeframe required by applicable law.
Complaints
If you have any concerns or complaints regarding how we process your personal information, please contact us using the details below.
Depending on your place of residence, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
If you reside in the European Economic Area (EEA), you can find a list of the relevant supervisory authorities on the official website of the European Data Protection Board (EDPB).
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
Where we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses (SCCs) or equivalent mechanisms approved under UK law, unless the destination country has been recognized as providing an adequate level of data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or for operational, legal, or regulatory reasons.
Any updated version will be posted on this website together with the revised Last Updated date. Where required by applicable law, we will also provide appropriate notice of any material changes.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us:
LALEH
(operated by MA HERBAL PRODUCTS LTD)
Address:
Orchomenou 10
4152 Kato Polemidia
Limassol, Cyprus
Email: info@lalehcosmetics.com