Terms of service
TERMS OF SERVICE
Last updated: July 1, 2026
OVERVIEW
Welcome to LALEH!
The terms "we," "us," and "our" refer to LALEH, operated by MA HERBAL PRODUCTS LTD.
LALEH operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a complete shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide these Services.
The following Terms and Conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), govern your rights and obligations when using our Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].
If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you have reached the age of majority in your country or jurisdiction of residence, or that you have given your consent for any minor dependents under your care to use the Services on devices you own, purchase, or manage.
To use our Services, including accessing or browsing our online store or purchasing any of our products or services, you may be required to provide certain information, including your email address, billing information, payment details, and shipping information.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You may not assign, transfer, sell, or otherwise make your account available to any other person.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to present our products and services as accurately as possible in our online store.
However, please note that product colours and appearance may vary depending on your device, screen settings, and browser configuration.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or exactly match the images displayed in our online store.
All product descriptions are subject to change at any time without prior notice at our sole discretion.
We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase our products.
LALEH reserves the right to accept or reject any order at its sole discretion.
Your order will not be accepted until LALEH confirms its acceptance.
We must receive and process your payment before your order can be accepted.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once an order has been accepted.
If we reject, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, and/or telephone number provided at the time the order was placed.
All purchases are subject to returns or exchanges solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are intended solely for your personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND PAYMENT
Prices, discounts, and promotional offers are subject to change without prior notice.
The price charged for a product or service will be the price in effect at the time your order is placed and will be stated in your order confirmation email.
Unless expressly stated otherwise, listed prices do not include applicable taxes, shipping costs, handling charges, customs duties, import fees, or similar charges.
Prices displayed in our online store may differ from those offered in physical stores or by third-party retailers.
From time to time, we may offer promotional campaigns that are subject to separate terms and conditions. In the event of any conflict between the promotional terms and these Terms of Service, the promotional terms shall prevail.
You agree to provide current, accurate, and complete billing, payment, and account information for all purchases made through our store.
You also agree to promptly update your account information, including your email address, payment details, credit card numbers, and expiration dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that:
- the payment information you provide is true, accurate, and complete;
- you are duly authorised to use the selected payment method;
- all charges incurred will be honoured by your payment provider; and
- you will pay all applicable charges at the stated prices, including shipping, handling fees, and any applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays.
All delivery timeframes are estimates only and are not guaranteed.
We are not liable for delays caused by shipping carriers, customs procedures, or circumstances beyond our reasonable control.
Once the products have been handed over to the carrier, ownership of and risk of loss for the products pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, trade names, text, images, graphics, product reviews, videos, audio, website design, layout, and overall presentation, are the intellectual property of LALEH, its affiliates, licensors, or other respective rights holders and are protected by applicable intellectual property laws.
These Terms grant you a limited, non-exclusive right to use our Services solely for your personal, non-commercial use.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any part of the Services without our prior written consent.
Nothing in these Terms grants you any licence or other rights under any patent, trademark, copyright, or other intellectual property owned by LALEH, Shopify, or any third party, except as expressly provided herein.
Unauthorised use of the Services may violate applicable intellectual property laws.
All rights not expressly granted in these Terms are reserved by LALEH.
The names, logos, product names, service names, designs, and slogans of LALEH are trademarks of LALEH, its affiliates, or its licensors.
You may not use such trademarks without our prior written permission.
The names, logos, product names, service names, designs, and slogans of Shopify are trademarks of Shopify.
All other names, logos, product names, service names, designs, and slogans appearing within the Services are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over.
You acknowledge and agree that such tools are provided "as is" and "as available", without any warranty, representation, condition, or endorsement of any kind. We assume no liability whatsoever arising from or relating to your use of any optional third-party tools.
Any use of optional tools made available through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and accept the terms under which such tools are provided by the relevant third-party provider(s).
We may also introduce new features and functionality through the Services in the future, including new tools and resources. Any such new features or functionality shall also be considered part of the Services and shall be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites operated or provided by third parties, including embedded third-party features.
We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services in order to access any third-party materials or websites, you do so entirely at your own risk.
We shall not be liable for any loss or damage arising from your access to, or use of, any third-party websites, products, services, resources, or content. Please review the policies and practices of any third party carefully and ensure that you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LALEH is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made through our store are conducted directly with LALEH.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales relationship between you and LALEH, including any injury, damage, or loss arising from products or services purchased through our store.
You expressly release Shopify and its affiliated companies from any and all claims, liabilities, damages, and losses arising out of or relating to your purchases and transactions with LALEH.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is governed by our Privacy Policy, which you can view here, and certain personal information may also be subject to the Shopify Privacy Policy, which you can view here.
By using the Services, you acknowledge that you have read and understood these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its platform. Information you submit through the Services may be transferred to and shared with Shopify, as well as with third-party service providers located outside your country of residence, for the purpose of providing the Services.
Please refer to our Privacy Policy for more information about how we, Shopify, and our service providers collect, use, and process your personal information.
SECTION 11 – COMMENTS
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, designs, or other content (collectively, "Comments"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Comments in any media for any purpose, including commercial purposes.
For example, we may use this licence to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to perform our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that:
- you own or otherwise have all necessary rights to the Comments you submit;
- you have disclosed any compensation or incentives received in connection with your Comments; and
- your Comments comply with these Terms of Service.
We are under no obligation to:
- keep your Comments confidential;
- pay compensation for your Comments; or
- respond to your Comments.
We may, but have no obligation to, monitor, edit, or remove any Comments that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene, or otherwise objectionable, or that infringe any intellectual property rights or violate these Terms of Service.
You agree that your Comments will not violate any third party's rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
You further agree that your Comments will not contain defamatory, unlawful, abusive, or obscene material, nor contain any computer virus or other malicious software that could in any way affect the operation of the Services or any related website.
You may not use a false email address, impersonate another person, or otherwise mislead us or any third party regarding the origin of your Comments.
You are solely responsible for the Comments you submit and for their accuracy. We assume no responsibility or liability for any Comments posted by you or by any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or product availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information within the Services is inaccurate, at any time and without prior notice, including after you have submitted your order.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
- for any unlawful or malicious purpose;
- to violate any applicable international, federal, provincial, state, or local laws, regulations, rules, or ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person;
- to submit false or misleading information;
- to upload, transmit, receive, download, use, or reuse any material that does not comply with these Terms of Service;
- to send or facilitate the sending of any unsolicited advertising or promotional material, including "spam," "chain letters," or any similar solicitation;
- to impersonate or attempt to impersonate any person or entity; or
- to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, in our sole discretion, may harm LALEH, Shopify, users of the Services, or expose them to liability.
In addition, you agree that you will not:
- upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services;
- reproduce, duplicate, copy, sell, resell, exploit, or otherwise make commercial use of any portion of the Services;
- collect, store, or monitor the personal information of others;
- engage in spam, phishing, pharming, pretexting, or similar fraudulent activities;
- use robots, spiders, scrapers, data mining or extraction tools, artificial intelligence tools (including AI agents), automated systems, or manual processes to access, monitor, copy, or interact with the Services;
- interfere with, bypass, disable, or circumvent any security features, access controls, robot exclusion headers, or other measures used to protect or restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account at any time, without prior notice, if we determine that you have violated any provision of these Terms of Service.
SECTION 14 – AGENTS
14.1
This Section ("Agent Terms") applies if you use, permit, enable, or cause the deployment of an Agent to access, use, or interact with any part of the Services.
An "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or at the direction of, any individual or entity, and that may operate on or through that person's device without direct human supervision.
14.2
No Agent may access, use, or interact with the Services unless, at all times, it is properly identified and operates strictly in accordance with the requirements set out in Section 14.4 below.
In addition, no Agent may access, use, or interact with the Services if we have instructed that Agent not to access, use, or interact with any part of the Services.
14.3
We may limit, including through technical measures, whether and how any Agent may access, use, or interact with the Services.
14.4
Agents must:
- identify themselves in all HTTP/HTTPS requests as originating from an Agent by including the following in the request's user agent string: "Agent/[Agent Name]";
- not conceal or obscure the fact that any access, use, or interaction originates from an Agent, including by:
- imitating human behaviour or interaction patterns; or
- completing or bypassing CAPTCHAs or other mechanisms intended to distinguish human users from automated systems;
- respond truthfully to any request or mechanism intended to determine whether interactions originate from a human or an automated system; and
- not bypass, evade, or otherwise interfere with any measure designed to prevent, restrict, modify, or control whether and how Agents may access, use, or interact with the Services.
SECTION 15 – TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof) at our sole discretion, at any time and without prior notice. You will remain responsible for all outstanding amounts due up to the effective date of termination.
The following Sections shall survive any termination of these Terms of Service: Intellectual Property, Comments, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information made available through the Services is provided for general informational purposes only. We do not warrant or guarantee the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is entirely at your own risk. We disclaim all liability arising from any reliance placed on such materials by you, any other visitor to the Services, or anyone who may be informed of their contents.
EXCEPT AS EXPRESSLY STATED BY LALEH, THE SERVICES AND ALL PRODUCTS MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABILITY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CERTAIN OTHER WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.
SECTION 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LALEH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LALEH, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, or demands, including reasonable attorneys' fees, asserted by any third party arising out of or relating to:
- your breach of these Terms of Service or any documents incorporated herein by reference;
- your violation of any applicable law or the rights of any third party; or
- your access to or use of the Services.
We will notify you of any claim for which indemnification is sought, provided that any failure or delay in giving such notice will not relieve you of your obligations except to the extent that you are materially prejudiced by such delay.
We may control the defence and settlement of any such claim at your expense, including the selection of legal counsel. However, we will not settle any claim requiring non-monetary obligations on your part without your prior consent, which shall not be unreasonably withheld.
You agree to cooperate fully in the defence of any indemnified claim, including by providing all relevant information and documentation.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website or in connection with the Services, constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, including any previous versions of these Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not assign, transfer, or otherwise delegate this Agreement or any of your rights or obligations under these Terms of Service without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.
We may assign, transfer, or delegate these Terms of Service, and any of our rights or obligations hereunder, without your consent or prior notice.
SECTION 22 – GOVERNING LAW
These Terms of Service, together with any separate agreement under which we provide you with Services, shall be governed by and construed in accordance with the laws of the Republic of Cyprus.
Any dispute arising out of or relating to these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Limassol, Cyprus.
SECTION 23 – HEADINGS
The headings used in these Terms of Service are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website.
It is your responsibility to review this page periodically for changes.
We will notify you of any material changes to these Terms of Service where required by applicable law. Such changes shall become effective on the date specified in the relevant notice.
Your continued access to or use of the Services following the publication of any changes to these Terms of Service constitutes your acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Email: info@lalehcosmetics.com
LALEH
(operated by MA HERBAL PRODUCTS LTD)
Orchomenou 10
4152 Kato Polemidia
Limassol, Cyprus
Email: info@lalehcosmetics.com